Support
Contact & Support
We're here to help with orders, product questions, and shipping inquiries.
hello@thepeptidelab.xyz
Best for order inquiries, quality issues, and replacement requests. Pseudonymous email addresses are fine — we don't need to know who you are.
Response Times
EmailWithin 24 hours
Replacement requestsProcessed within 48 hours
When Contacting Us
To help us resolve your inquiry quickly, please include:
- Your order number (format: PEP-XXXXXX)
- A clear description of the issue
- Photos if reporting damage or quality issues
- Your preferred replacement shipping address if applicable
Check our FAQ first — your question may already be answered.