Contact & Support
We're here to help with orders, product questions, and shipping inquiries.
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Encrypted email via ProtonMail. Best for order inquiries, quality issues, and replacement requests.
Response Times
EmailWithin 24 hours
Replacement requestsProcessed within 48 hours
When Contacting Us
To help us resolve your inquiry quickly, please include:
- →Your order number (format: TPL-XXXXX)
- →A clear description of the issue
- →Photos if reporting damage or quality issues
- →Your preferred replacement shipping address if applicable
Check our FAQ first — your question may already be answered.